PTCL : Tips & Tricks for Smooth Connectivity

Ever wonder if there is a simpler way to change your Wi-Fi settings instead of having to call the helpline? Another good question is, why do we sometimes face disruption on our internet while using it?

These are some of the many questions that we, as users, have regarding our internet connection. Many a time, we want to avoid calling the helpline and go through numerous steps and delays to get a simple task done. At other times, we are left blank as to why our internet has stopped working or has somehow become slow.

Time to say goodbye to these worries as PTCL is now answering such queries through a series of very informative customer awareness videos that will help you deal with such persistent issues that may be handled by yourselves. These videos are especially useful now when everyone is stuck at home during the ongoing Coronavirus pandemic and requires a seamless internet connection to work from home, to be entertained or to just stay in touch with your loved ones. 

The router placement video, for instance, gives us a comprehensive list of do’s & don’ts to minimize disruptions in our connection. Often we do not even realize the silly mistakes we are making that has a negative impact on the connectivity we are able to get from our internet connection, which eventually results in us getting frustrated and annoyed with the internet service provider. For example, there will be an issue if we place the router close to a window, a thick wall, in one corner of the house or around other electronics, amongst other things. You can see where you can place the router in your house to get the best connectivity

These simple tips and tricks will definitely make our lives so much easier. Moreover, the sense of self-accomplishment that comes after fixing something ourselves is also empowering and less dependency on calling a helpline or complaining on social media.

Definitely a step in the right direction, it is good to see organizations like PTCL becoming customer-centric and making efforts to provide ease and convenience to its customers at times like these when people have to stay at home and practice the much needed social distancing. 

Happy viewing and stay safe everyone!